Consumers are excited to be released from lockdown and are eagerly making plans to see their friends and enjoy a drink at the pub, but after the initial excitement wears off, a sense of caution and concern will remain. For the hospitality sector to fully recover, brands will need to make their customers feel safe and confident eating and drinking with others inside their premises, as well as outside.
We recently sat down with Toggle to discuss how to make staff and customers feel safe now venues are open for dining in. You can watch the conversation with our Chief Revenue Office, Nick Hucker below. By watching, the goal is for you to:
* Learn how customers will measure the ‘safety’ of a venue
* Get practical guidance on communicating with customers and attracting them back in
* Find out the physical and digital changes required to give customers confidence in your brand
* Discover how the marketing personas of customers have changed, and how to adapt to their refreshed needs