operations - Qikserve

customer experience

Kelly Lewis from fish and chip shop, Petrou Brothers, wins food and drink service industry’s Serving Superstar competition

Qikserve

September 29, 2021

The Serving Superstar competition saw customers and colleagues nominating service professionals they felt provided a consistently excellent guest experience to receive a £1,000 mega tip. Following an intense…

customer experience

QikServe joins forces with Wahaca to elevate customers’ digital payment and ordering experiences

Qikserve

September 20, 2021

Mexican-style street food chain, Wahaca, has partnered with QikServe to offer guests a range of digital ordering and payment services, now accounting for over 90% of…

Hospitality industry

How do you counter industry no-shows?

Qikserve

June 14, 2021

Pubs and restaurants in England have only just reopened after being closed for months during lockdown. But their efforts to…

contactless ordering

Making staff and customers feel safe now venues are open for dining in.

Qikserve

May 26, 2021

Consumers are excited to be released from lockdown and are eagerly making plans to see their friends and enjoy a…

blog

The practicalities of switching to a collection or delivery service

Qikserve

October 8, 2020

It’s all well and good companies like us, QikServe, turning around and saying – there's a crisis, you need to…

blog

COVID-19 will pass into history, but tech disruption will continue into the future

Qikserve

September 18, 2020

While the effects of the COVID-19 pandemic have lasted longer than many of us expected initially, the world remains confident that the virus will be…

blog

Why online ordering doesn’t have to cost you your profits

Qikserve

September 14, 2020

Since lock-down, demand for online ordering has sky-rocketed. And it’s no wonder if you look at some of the remarkable successes operators…

blog

Facing a localised lockdown? This is how you survive…

Qikserve

August 17, 2020

Across the globe, cities, towns and states are in a state of flux, removing and reintroducing restrictions based on localised…

blog

The realities of running a cashless business

Qikserve

August 12, 2020

For years, industry commentators have forecast a time when the high street would go cashless. Most agreed it would happen…

curbside collection

QikServe launches ‘Curbside Collection’

Qikserve

April 28, 2020

QikServe has launched Curbside Collection, a new feature for its online and mobile ordering platform. The solution allows customers that…

customer experience

Access Hospitality announces kiosk solution partnership with QikServe

Qikserve

March 12, 2020

Companies join forces to strengthen integrated support for evolving hospitality operations.

blog

The psychology of restaurant tipping

Qikserve

June 7, 2019

14 guest motivations for tipping in a restaurant and how to use them to ensure your payment interface is primed…

kiosk

Maintaining momentum with QSR kiosks

Qikserve

April 1, 2019

Kiosks are taking the quick-service restaurant industry by storm. From McDonald’s to Taco Bell, to Shake Shack, there’s hardly a…

Allergens

Digital menu design and food allergies: a new challenge for operators

Qikserve

April 1, 2019

Food allergies affect an estimated 15 million people in the U.S and are responsible for around 30,000 hospital admissions and…

operations

5 important questions to ask as you change restaurant POS

Qikserve

April 1, 2019

Are you moving from a legacy system to a new state-of-the-art point of sale (POS) system?

blog

QikServe: The People. A week in the life of Marketing Intern, Eilidh.

Qikserve

March 1, 2019

Business student Eilidh recently spent a week interning with the QikServe Marketing team. Read on for her daily diary to…

customer experience

Your essential guide to kiosk selection and in-store placement

Qikserve

February 10, 2019

Opting for kiosk hardware that is cheap or incorrectly sized can affect the success of your restaurant digital strategy. Kiosk

customer experience

Help me help you. Insights from Customer Success Manager, Phil.

Qikserve

December 13, 2018

Phil’s knack for problem solving, unstoppable optimism and keen ability to really listen to people makes him the perfect person…

blog

eBook: How to ace kiosk deployment across your restaurants

Qikserve

December 7, 2018

A complete guide to getting self-order kiosks off the ground in your restaurant.

blog

QikServe: The People. Meet Priya, our Software Engineer.

Qikserve

November 8, 2018

As part of our QikServe: The People series, we sat down with Priya to find out about her first months…

data

It’s not all about off-premise: why in-store innovation is just as important as delivery

Qikserve

October 7, 2018

From Deliveroo to DoorDash, to Uber Eats, Amazon Restaurants, and more recently - food ordering through Facebook, it seems like…

customer experience

No kiosk is an island … why restaurants need a digital self-service strategy

Qikserve

October 2, 2018

This article was first written for Kiosk Marketplace on 23 July 2018. View it in its original format here.

blog

The ROI of self-service tech with Sam Peachey, CFO

Qikserve

August 6, 2018

QikServe sits down with its subject experts to find out their take on digital self-service tech as part of their…

blog

QikServe: The People. Meet Alistair, our Head of Development.

Qikserve

July 12, 2018

We sit down with Head of Development, Alistair, to find out what his first six months have been like working…

customer experience

5 Unmissable Hospitality Technology Trends of 2017 : QikServe Blog

Qikserve

January 3, 2017

Technology all tied up,2017 will be the year for Hospitality Operators to get their house in order from a technology…

Hospitality

How mobile maximizes your restaurant’s Al Fresco dining success this Summer

Qikserve

July 21, 2016

During the summer months, there’s nothing better than adding a dollop of sun worshipping to a platter of your favorite…

Hospitality

Closing the customer cycle : Know Me [Video]

Qikserve

July 8, 2016

QikServe’s Head of Sales, Gillian Jones explains how restaurant food ordering apps can be used to really get to know…

Hospitality

Should I stay or should I go? What Brexit means for Hospitality from both sides of the argument

Qikserve

June 21, 2016

Still undecided about whether we should stay or leave the EU? Unsure of what your decision will mean for the…

customer experience

15 Important Hospitality mobile stats and why they matter

Qikserve

April 21, 2016

Prolific, global smartphone adoption matters because if you’re a restaurant, hotel, casino or stadium and you don’t have a mobile…

customer experience

Use it or lose it: 5 ways to boost revenues by improving uptake of your consumer facing tech

Qikserve

March 8, 2016

A beautifully convenient mobile app, engaging, interactive digital signage, handy table-side tablet ordering, a redesigned, responsive website – whatever sparkly,…