Marketing - Qikserve

December 8, 2021

integration, the leading digital ordering solutions provider, is working closely with Acteol, the award-winning enterprise CRM solution for the hospitality, retail and leisure…

blog

A recipe for digital loyalty, 5 ways

Qikserve

September 8, 2021

Contemporary loyalty programmes are all but unrecognisable from the methods retailers first used to promote loyalty and repeat spending. More…

Marketing

QikTips video: How can I tell my customers about our service?

Qikserve

August 3, 2021

Twice a month, QikServe will publish a new QikTips video, offering fast, easy way to get hospitality marketing tips and…

data

How to play the great data game: Webinar

Qikserve

February 25, 2021

QikServe and Impact Data will be presenting ‘The Great Data Game’ in a webinar on Thursday 11th March at 11am…

advice

Three ways to reduce friction in your online ordering service

Qikserve

December 8, 2020

A benefit frequently spoken of in relation to the adoption of an online ordering is the impact it has on operations and staff productivity. With shortened queues to…

blog

Why you must change your approach to loyalty by 2021

Qikserve

October 30, 2020

The year 2020 has brought with it many changes, whether social or medical, the happenings of the last few months will have…

customer experience

Customer 2020: are you ready?

Qikserve

July 24, 2020

For years, salespeople and marketers have been thinking about and planning how to attract the ‘modern consumer’. Naturally, who that consumer is has…

digital ordering

Consumers most likely to trust compassionate, transparent and engaged businesses after lockdown, survey reveals

Qikserve

June 11, 2020

Support for the local community, as well as their own staff and frontline workers emerged as the most important thing…

digital ordering

The first thing consumers will do after lockdown is eat and drink out, survey reveals

Qikserve

June 4, 2020

The most popular thing consumers are looking forward to doing first as lockdown eases is going to a restaurant (cited…

advice

How customers and businesses can ‘Pay it Forward’ during COVID-19

Qikserve

April 15, 2020

For businesses wanting to engage their customers and ask them to help them in their 'pay it forward' mission to…

Marketing

Frustrated at the expense and inflexibility of 3rd party delivery?

Qikserve

March 4, 2020

Restaurant brands, even the smaller ones, are doin’ it for themselves!

Hospitality industry

How changing consumer behaviour and soaring costs are forcing fast casual operators to rethink their digital and operations strategies

Qikserve

December 16, 2019

The fast-casual sector, much like other areas of the hospitality industry, has been faced with multiple challenges in recent years. …

customer experience

McDonald’s big step into Big Data is only the beginning

Qikserve

April 29, 2019

This article was first written for LinkedIn on April 12 2019. View it in its original format here.

digital ordering

How to guide: Motivating staff to fuel mobile ordering success

Qikserve

April 1, 2019

Your restaurant staff are your biggest asset for onsite marketing and have a significant influence over guests' use of any…

blog

QikServe: The People. A week in the life of Marketing Intern, Eilidh.

Qikserve

March 1, 2019

Business student Eilidh recently spent a week interning with the QikServe Marketing team. Read on for her daily diary to…

Marketing

Fighting fatigue at work

Qikserve

February 22, 2019

QikServe has a new face in the office! Eilidh has been working in our Edinburgh HQ as part of her…

customer experience

5 common mistakes to avoid when rolling out digital ordering

Qikserve

February 11, 2019

With omnichannel self-service on the rise across the F&B industry, we look at common mistakes and how to avoid them…

customer experience

Secrets of self-service success: making it big with marketing

Qikserve

December 28, 2018

Whatever your reasons are for implementing a kiosk solution, you won’t see the results you want until people are using

customer experience

Help me help you. Insights from Customer Success Manager, Phil.

Qikserve

December 13, 2018

Phil’s knack for problem solving, unstoppable optimism and keen ability to really listen to people makes him the perfect person…

blog

QikServe: The People. Meet our Marketing Intern, Matt.

Qikserve

November 23, 2018

We sit down with our newest Intern, Matt Martin, to find out about his experience at QikServe so far.

customer experience

Open the gate to your audience: why I won’t limit access to content again.

Qikserve

July 31, 2018

This article was written for LinkedIn on April 2 2018. View it in its original format here.

customer experience

4 ways artificial intelligence is set to change the Hospitality industry

Qikserve

October 17, 2017

Interest in Artificial Intelligence (AI) has grown in recent years as people revere and debate realistic applications across all industries. …

customer experience

Up close and Personal: 3 simple steps to boost sales through personalization

Qikserve

September 15, 2017

It seems like common sense that the more tailored the information and offers you send to your customers, the more

contactless payment

5 ways integration drives smarter, richer customer experiences

Qikserve

August 10, 2017

As we covered in our last blog (3 reasons why a platform approach is the only answer to your digital…

customer experience

3 reasons why a platform approach is the only answer to your digital strategy dilemmas

Qikserve

July 20, 2017

CMOs in the Hospitality industry are sitting on a technology systems time bomb. The past few years have seen brands in the industry…

data

Maximize your food ordering app downloads with app store optimization (ASO)

Qikserve

June 8, 2017

Operators about to launch their app for ordering food often ask about how to drive engagement and get people to…

kiosk

5 ways automation in QSRs can make you rich

Qikserve

April 13, 2017

We’ve all heard about the cost-savings moving to automation promises you but what about the direct ways customer-facing self-service solutions…

loyalty

How to make sure your order and pay app doesn’t fail straight out the gates

Qikserve

March 30, 2017

Self-service solutions in general and mobile order and payment in particular, couldn’t be a more perfect antidote to the bustling…

customer experience

Mobile, web, tablet or kiosk: Have you made the right self-service decision? : QikServe Blog

Qikserve

January 23, 2017

Are you a restaurant operator looking to dip your toe in the waters of automation but befuddled by the various…

digital ordering

Who really uses mobile order and pay? : QikServe Blog

Qikserve

October 25, 2016

Smartphones have literally changed the way we view the world in the last decade, as shown by the incredible contrast…

customer experience

5 viral social media campaigns your restaurant needs to learn from : QikServe Blog

Qikserve

August 30, 2016

From the ALS Ice bucket challenge to WWF’s Last Selfie Snapchat campaign, the potential for a clever idea to go…

Hospitality

QikServe partners with Van Hessen in The Netherlands

Qikserve

August 16, 2016

Edinburgh, UK & Ridderkerk, NL – August 17, 2016 – QikServe, the mobile order and payment specialist, today announced it…

customer experience

Why Hospitality operators must work harder to win back Millennials

Qikserve

August 10, 2016

Is your restaurant, hotel, casino or stadium competing effectively when it comes to getting the most out of the Millennium…

customer experience

Expert view: why data neglect is losing you customers

Qikserve

May 24, 2016

Failing to uncover those crucial, profit-boosting insights from your customer data? Here’s an expert to explain what’s going wrong.

customer experience

Technology offers critical lifeline in wake of minimum wage hikes

Qikserve

May 10, 2016

This year, some of the lowest paid workers (mostly in the retail and hospitality industries) will receive a basic pay…

customer experience

Why your loyalty program is failing and how to fix it (Part 2)

Qikserve

May 3, 2016

we introduced the idea that loyalty programs in the fast casual sector have fallen far behind the programs seen in…

customer experience

Is your restaurant suffering from bad bounce rate and poor load time?

Qikserve

November 25, 2015

5 lessons on improving conversion rates from the online world that work just as well with diners

contactless payment

Do your fans love their cellphones more than their teams?

Qikserve

November 9, 2015

Millennials' love of mobile is nothing new but the level of that addiction might surprise you. A Cisco report revealed…

customer experience

Love/Hate relationship: the secret between your customers’ emotions and their loyalty

Qikserve

October 22, 2015

Loyalty is unquestioning trust but restaurant owners and hospitality operators need more than that to keep their customers coming back.…

data

Sell hard without the hard sell: 4 ways a softer touch can bolster your bottom line

Qikserve

October 1, 2015

Tripadvisor is riddled with reviews such as, “Excellent facilities, shame about the hard sell,” and “Terrible restaurant, hard sell all…

customer experience

3 essential mobile self-service Travel trends that Hospitality can’t afford to miss out on

Qikserve

September 17, 2015

With the astonishing rate of deployment and, more importantly, success of mobile self-service throughout the Travel industry today, Hospitality should…