The anatomy of a successful customer engagement journey
In this guest post, our partner – Impact Data – takes us through what a successful customer engagement journey looks like and…
A recipe for digital loyalty, 5 ways
Contemporary loyalty programmes are all but unrecognisable from the methods retailers first used to promote loyalty and repeat spending. More…
How to play the great data game: Webinar
QikServe and Impact Data will be presenting ‘The Great Data Game’ in a webinar on Thursday 11th March at 11am…
Report: How food operators can prepare for the emergence of Generation COVID
Do you know how to adapt to emerging customer needs as COVID comes to an end?
Why you must change your approach to loyalty by 2021
The year 2020 has brought with it many changes, whether social or medical, the happenings of the last few months will have…
Is it time to change your operations?
If you want to be successful in this new, socially distant and digital world, it might be time to change your operations.
Customer 2020: are you ready?
For years, salespeople and marketers have been thinking about and planning how to attract the ‘modern consumer’. Naturally, who that consumer is has…
QikServe Eagle Eye survey
Understanding consumer attitudes to eating out post-lockdown
Consumers most likely to trust compassionate, transparent and engaged businesses after lockdown, survey reveals
Support for the local community, as well as their own staff and frontline workers emerged as the most important thing…
The first thing consumers will do after lockdown is eat and drink out, survey reveals
The most popular thing consumers are looking forward to doing first as lockdown eases is going to a restaurant (cited…
Access Hospitality announces kiosk solution partnership with QikServe
Companies join forces to strengthen integrated support for evolving hospitality operations.
How changing consumer behaviour and soaring costs are forcing fast casual operators to rethink their digital and operations strategies
The fast-casual sector, much like other areas of the hospitality industry, has been faced with multiple challenges in recent years. …
What’s in-store for 2019: Five restaurant tech trends to watch this year
Technology aimed at making people’s lives easier is rolling out en masse wherever you look. From asking your car to…
Secrets of self-service success: getting company-wide buy-in for your kiosk solution
Successfully deploying self-service kiosks hinges on getting a wide range of people from across the business to buy into the
Mine, yours, ours…why are we fighting over the customer?
This article was first written for LinkedeIn on July 30 2018. View it in its original format here.
Up close and Personal: 3 simple steps to boost sales through personalization
It seems like common sense that the more tailored the information and offers you send to your customers, the more
5 ways integration drives smarter, richer customer experiences
As we covered in our last blog (3 reasons why a platform approach is the only answer to your digital…
3 reasons why a platform approach is the only answer to your digital strategy dilemmas
CMOs in the Hospitality industry are sitting on a technology systems time bomb. The past few years have seen brands in the industry…
5 ways automation in QSRs can make you rich
We’ve all heard about the cost-savings moving to automation promises you but what about the direct ways customer-facing self-service solutions…
How to make sure your order and pay app doesn’t fail straight out the gates
Self-service solutions in general and mobile order and payment in particular, couldn’t be a more perfect antidote to the bustling…
Mobile, web, tablet or kiosk: Have you made the right self-service decision? : QikServe Blog
Are you a restaurant operator looking to dip your toe in the waters of automation but befuddled by the various…
Maven Capital Partners leads £2.7 million funding round for mobile ordering and payment business QikServe
Funding will enable rapid roll-out of QikServe’s innovative software platform across the hospitality sector
5 Unmissable Hospitality Technology Trends of 2017 : QikServe Blog
Technology all tied up,2017 will be the year for Hospitality Operators to get their house in order from a technology…
Who really uses mobile order and pay? : QikServe Blog
Smartphones have literally changed the way we view the world in the last decade, as shown by the incredible contrast…
Why Hospitality operators must work harder to win back Millennials
Is your restaurant, hotel, casino or stadium competing effectively when it comes to getting the most out of the Millennium…
Closing the customer cycle : Attract Me [Video]
QikServe’s Head of Sales, Gillian Jones explains how Restaurants, Bars, Cafes, Casinos and other Hospitality operators can use mobile apps…
Survey: Hotel mobile apps are lagging behind and failing to wow customers
Over two-thirds of consumers are using mobile devices for travel research/booking but they’re unimpressed by hotel apps or unaware of…
Why your loyalty program is failing and how to fix it (Part 3)
Welcome to the final installment of our short blog series on loyalty in the restaurant sector. In our last blogs, we…
Integrate to Innovate
Is your guest-facing technology plagued by silos of information, disparate databases and a spaghetti junction of separate systems that don’t…
Expert view: why data neglect is losing you customers
Failing to uncover those crucial, profit-boosting insights from your customer data? Here’s an expert to explain what’s going wrong.
Why your loyalty program is failing and how to fix it (Part 2)
we introduced the idea that loyalty programs in the fast casual sector have fallen far behind the programs seen in…
15 Important Hospitality mobile stats and why they matter
Prolific, global smartphone adoption matters because if you’re a restaurant, hotel, casino or stadium and you don’t have a mobile…
Why your loyalty program is failing and how to fix it (Part 1)
Lackluster schemes and blind guessing at what customers want are killing loyalty program effectiveness for fast casual restaurant operators. So
Use it or lose it: 5 ways to boost revenues by improving uptake of your consumer facing tech
A beautifully convenient mobile app, engaging, interactive digital signage, handy table-side tablet ordering, a redesigned, responsive website – whatever sparkly,…
EMV storm has Hospitality industry diving for cover
An EMV storm is brewing in the US and has got many hospitality operators battening down the hatches. In short,…
Distraction game: How your players’ loss of focus might be costing your casino money
Gaming profitable but need a boost of those ancillary sales? Desperate to keep players at tables for longer but flagging…
Love/Hate relationship: the secret between your customers’ emotions and their loyalty
Loyalty is unquestioning trust but restaurant owners and hospitality operators need more than that to keep their customers coming back.…
Musings from a frequent traveller, Episode 1: Feed me Seymore! Why mobile room service is a must for hotels
Business travel has its upsides: you get to go to some interesting locations and more often than not, have interesting…
Sell hard without the hard sell: 4 ways a softer touch can bolster your bottom line
Tripadvisor is riddled with reviews such as, “Excellent facilities, shame about the hard sell,” and “Terrible restaurant, hard sell all…
Loyalty gone wrong: 5 common mistakes restaurant operators should avoid
The word 'loyalty' is banded about by marketers pretty flippantly nowadays but for many restaurant owners and operators, it really…
QikServe’s app wins deal with HMSHost International
Edinburgh, April 8, 2015 – QikServe, which provides technology to the hospitality industry allowing customers to order and pay directly…
