QikServe and Como Enhance Strategic Partnership to Support the Hospitality Industry
EDINBURGH, UK, NOVEMBER 28, 2023: QikServe, a pioneering name in digital guest ordering and payment technology, has strengthened their relationship
QikServe add Mobile App Platform, HOPT to Suite of Strategic Alliances
Today, international leader in hospitality technology, payments and online ordering, QikServe Limited announced a strategic alliance with UK based ordering
QikServe Partners with Glory Providing Convenient Kiosk Ordering and Cash Handling Automation
Hospitality-specific self-serve kiosk integration expands with cash payment options enhancing the guest experience
A Culture of Convenience: 4 Benefits to Food and Beverage Enterprises
These days, everything from entertainment to travel to food is available on demand and at the fingertips of consumers. When…
How Can You Create a Strong Company Culture in Hospitality?
You know your business better than anyone, and you know that company culture plays a vital role in the overall…
Payments Rooted in Technology
As an adaptive business, here’s how you can use payments as a growth tool… In our increasingly digitised world, seamless…
How Restaurants Can Survive a Recession
We are settling into a new year and a fresh start, and as we plan ahead, we also reflect on…
Success Stories: Bonnie & Wild
Bonnie & Wild’s Scottish Marketplace is the first of its kind; a beautiful food hall located in the capital’s centre offering…
QikServe Payments launches with Stripe
Leading digital ordering and payment provider, QikServe has launched QikServe Payments (QP) – a comprehensive, reliable, and robust payment platform…
In Conversation with Ethan Martin – QikServe’s Chief Experience Officer
As the QikServe team continues to grow, we are delighted to welcome Ethan Martin to the team as Chief Experience Officer. Ethan has packed…
Powerful order and pay solution should be hospitality bosses’ first choice following shocking industry statistics.
The Office for National Statistics have officially published figures that show there were 173,000 vacancies in the sector across the…
Digital Ordering FAQs – some of your most common digital ordering questions answered
What different digital ordering journeys are there, and which ones do you support? There are a few different types of digital ordering…
The future of the food and industry
This year, QikServe celebrated 10 years since it first launched its ordering and payment technologies for food and hospitality businesses. The market has come…
QikServe and Acteol integration to deliver deeper customer data insights for hospitality brands
integration, the leading digital ordering solutions provider, is working closely with Acteol, the award-winning enterprise CRM solution for the hospitality, retail and leisure…
QikServe and Toggle partner for easier mobile gift card payments for the hospitality industry
QikServe has partnered with hospitality ecommerce specialists Toggle, to streamline the way customers pay for their meal in restaurants using pre-purchased gift cards.
Restaurant ‘at table’ options explained
Restaurant ‘at table’ options explained, Thanks to continuous innovation in technologies such as mobile web applications, digital payments, NFC, chip and pin and so on, operators have several…
Discoverability: 6 ways guests can kick off at table mobile ordering
Discoverability, If you’re considering offering guests the ability to order and/or pay at their table using their mobile, you might…
QikServe and QSR Automations partner to fulfil consumer demand for fast, efficient service
QikServe has partnered with QSR Automations, the global leader in kitchen automation and restaurant technology, to streamline food order fulfilment for customers.
The anatomy of a successful customer engagement journey
In this guest post, our partner – Impact Data – takes us through what a successful customer engagement journey looks like and…
Kelly Lewis from fish and chip shop, Petrou Brothers, wins food and drink service industry’s Serving Superstar competition
The Serving Superstar competition saw customers and colleagues nominating service professionals they felt provided a consistently excellent guest experience to receive a £1,000 mega tip. Following an intense…
The final countdown to Natasha’s Law has begun
In just a few weeks, Natasha’s Law will be enacted. The new regulations are being brought in after Natasha Ednan-Laperouse…
QikServe joins forces with Wahaca to elevate customers’ digital payment and ordering experiences
Mexican-style street food chain, Wahaca, has partnered with QikServe to offer guests a range of digital ordering and payment services, now accounting for over 90% of…
Partner spotlight: an interview with Otter
We recently sat down with one of our newest partners, Otter, to find out what makes them tick and see…
Revolutionary meal delivery service, Tribe Kitchen, uses QikServe and partners to underpin new, ‘Smart Kitchen’.
QikServe is proud to announce that it has been chosen by Tribe Kitchen to provide the technology for its unique multi-restaurant ordering and…
How can the digital hospitality technology market reach its full potential?
I doubt that anyone would claim that the digital hospitality technology market has now reached its full potential. If anything, most still…
QikServe Product Update: New dynamic ordering feature – Advanced Order Slots
QikServe has released Advanced Order Slots, a new dynamic ordering feature, to its QikOrder platform.
Launch of new report: The Diffusion of Digital Ordering
This week we launched our latest report: The Diffusion of Digital Ordering. The report considers the theory of the Diffusion…
Yes, move on from COVID, but don’t move on from digital dining
When brands were mandated to close their dining rooms to guests in 2020, many took up digital ordering (online or mobile app) to facilitate…
QikServe launches first accessible digital ordering platform
QikServe has announced the launch of its accessible ordering platform. As part of the company’s commitment to giving all brands…
QikServe bridges the gap between digital and traditional with its Tradigital open tab solution
QikServe today launched its revenue-driving open tab solution for hospitality operators. The pioneering technology allows guests to order food and drink to their table or seat, paying the final bill with their mobile…
Aria Resorts stays ahead of the curve with launch of order-to-table service for returning guests this Summer
Aria Resorts, the UKs fastest growing holiday company, is preparing to reopen to the public. As part of its investment…
Lagardère Travel Retail streamlines the travel experience for thousands of guests with the launch of QikOrder at Costa Coffee
Lagardère Travel Retail has partnered with QikServe to bring online ordering to consumers, enhancing convenience and speed of service for…
QikServe’s Customer Roundup: January 2021
Each month, we will be using our blog to highlight a small selection of the amazing brands we have had the pleasure of starting work with in previous weeks.
Can you afford your guest experience to be anything less than the best?
We’ve read it and heard it repeatedly in the last year; COVID-19 has changed the hospitality industry forever. The way…
Report: How food operators can prepare for the emergence of Generation COVID
Do you know how to adapt to emerging customer needs as COVID comes to an end?
The rise and rise of 1-Click Payment or Checkout
Anyone that has an Amazon account will likely be familiar with 1-Click, a fast track through the checkout process to payment…
Is your online ordering solution letting you down?
With the backdrop of COVID, it’s more important than ever operators can rely on an online ordering solution that suits their…
Facing a localised lockdown? This is how you survive…
Across the globe, cities, towns and states are in a state of flux, removing and reintroducing restrictions based on localised…
Customer 2020: are you ready?
For years, salespeople and marketers have been thinking about and planning how to attract the ‘modern consumer’. Naturally, who that consumer is has…
Cunningham’s EPOS Group and QikServe launch integrated version of QReservations and Preoday platforms
QReservations, powered by Cunninghams EPOS Group has integrated with QikServe’s Preoday platform to bring a formidable combination of reservation, ordering and payment software to the…
QikServe Eagle Eye survey
Understanding consumer attitudes to eating out post-lockdown
Access Hospitality announces kiosk solution partnership with QikServe
Companies join forces to strengthen integrated support for evolving hospitality operations.
The Waiting Game: comparing traditional card payment with mobile pay at table
With 69% of diners saying waiting for the check the most frustrating part of the dining experience, we show how…
8 surprising benefits of mobile pay at table
As a guest, being able to use your mobile to pay your check the moment you’re ready to leave has…
They moved my bus stop! Breaking Habits to change consumer behaviour
This article is based on Daniel’s talk at The Airport Food & Beverage (FAB) Conference and Awards 2019 on ‘The…
McDonald’s big step into Big Data is only the beginning
This article was first written for LinkedIn on April 12 2019. View it in its original format here.
Seat, Eat, Pay, Repeat
Why removing non-value added steps from the guest journey is key to unlocking your restaurant’s maximum revenue potential
Digital menu design and food allergies: a new challenge for operators
Food allergies affect an estimated 15 million people in the U.S and are responsible for around 30,000 hospital admissions and…
Travel concession operators: how self-service tech can solve some of your biggest challenges
For the purposes of this post, when we refer to travel concessions operators, we mean business that have franchise agreements…
Tableside payments: what if the table was a contactless payment device?
Anyone visiting Europe these days will likely have noticed the differences in the way Europeans and Americans handle card payments…
5 common mistakes to avoid when rolling out digital ordering
With omnichannel self-service on the rise across the F&B industry, we look at common mistakes and how to avoid them…
Industry news: Best in hospitality technology (January 2019)
A bite-sized rundown of the top news stories from the hospitality technology industry in 2019 so far.
Your essential guide to kiosk selection and in-store placement
Opting for kiosk hardware that is cheap or incorrectly sized can affect the success of your restaurant digital strategy. Kiosk
Secrets of self-service success: making it big with marketing
Whatever your reasons are for implementing a kiosk solution, you won’t see the results you want until people are using
Secrets of self-service success: getting company-wide buy-in for your kiosk solution
Successfully deploying self-service kiosks hinges on getting a wide range of people from across the business to buy into the
Help me help you. Insights from Customer Success Manager, Phil.
Phil’s knack for problem solving, unstoppable optimism and keen ability to really listen to people makes him the perfect person…
QikServe: The People. Meet our Marketing Intern, Matt.
We sit down with our newest Intern, Matt Martin, to find out about his experience at QikServe so far.
Top 5 Menu Design Tips to Drive ATV and Radically Improve Digital Ordering
With digital ordering solutions on the rise, careful and clever menu design is more important than ever. Even small formatting…
UX design uncovered
For a company developing customer-facing software, the term “User Experience” (UX) is one of the most important in our vocabulary.…
No kiosk is an island … why restaurants need a digital self-service strategy
This article was first written for Kiosk Marketplace on 23 July 2018. View it in its original format here.
HMSHost rolls out kiosk ordering in Quick Service Restaurants
QikServe kiosk solution deployed in more than 50 highway and airport restaurants BETHESDA, MD (September 12, 2018) – Meeting the
Mine, yours, ours…why are we fighting over the customer?
This article was first written for LinkedeIn on July 30 2018. View it in its original format here.
The need for speed: 6 ways to increase efficiency in your restaurant
We are quickly becoming a society built on instant gratification. We know what we want, we want it now, we…
QikServe: The People. Meet Phil, our Customer Support Manager.
We sit down with Customer Support Manager, Phil, to find out about his first months working with QikServe.
Hospitality strategy? It’s NOT all about mobile apps!
This article was written for LinkedIn on April 27 2018. View it in its original format here.
Being agile doesn’t involve jumping through hoops
My colleague Mick recently blogged about how staying agile as a company helps us meet the needs of our customers.…
The evolution of self-service technology
From travel, to retail, to hospitality - self-service technology is everywhere. We are becoming a society that expects to be…
The ROI of self-service tech with Sam Peachey, CFO
QikServe sits down with its subject experts to find out their take on digital self-service tech as part of their…
Open the gate to your audience: why I won’t limit access to content again.
This article was written for LinkedIn on April 2 2018. View it in its original format here.
The bacon and cheese effect: The psychology behind why you spend more at the kiosk
Did you know that when you order your meal from a kiosk you typically spend an average of 20% more…
How to reduce customer frustration at the self-checkout
We’ve all heard it. There’s nothing worse than feeling flustered at the self-checkout; trying to flag down a member of…
A brand new QikServe…
When QikServe was founded nearly a decade ago, we were a mobile app service and our ‘Waiter in your Pocket’…
5 reasons why an increase in digital payments is a good thing for Hospitality Operators
Oracle recently published a survey looking into the use of cash in the Hospitality industry. The leading point of sale…
QikServe: The People. Popping the hood on life at QikServe.
In this insightful new blog series we’ll be shining a spotlight on the passionate people at QikServe who work together…
Optimizing your Hospitality business for digital order and pay: A five ingredient recipe
Before implementing a digital order and pay system it’s important to make sure your business is ready for the technology.
Hospitality tech: 2017 round-up and predictions for 2018
From chatbots to biometrics to VR, 2018 is sure to be a fantastically creative, innovative and progressive year for Hospitality…
Chart topping apps: Top 3 ASO tips to take your app all the way to the top
QikServe and Waracle take a look at how app store optimization (ASO) can help your mobile ordering app stand out…
Avoid these 4 kiosk ordering worst practices
It’s understandable that some of your staff might look at Hospitality customer self-service kiosks with some trepidation but as we…
4 ways artificial intelligence is set to change the Hospitality industry
Interest in Artificial Intelligence (AI) has grown in recent years as people revere and debate realistic applications across all industries. …
Up close and Personal: 3 simple steps to boost sales through personalization
It seems like common sense that the more tailored the information and offers you send to your customers, the more
5 ways integration drives smarter, richer customer experiences
As we covered in our last blog (3 reasons why a platform approach is the only answer to your digital…
3 reasons why a platform approach is the only answer to your digital strategy dilemmas
CMOs in the Hospitality industry are sitting on a technology systems time bomb. The past few years have seen brands in the industry…
Top takeaways from National Restaurant Association Show 2017
With the dust barely settled from one of the hospitality industry’s biggest shows, we wanted to bring you a couple…
Mobile, web, tablet or kiosk: Have you made the right self-service decision? : QikServe Blog
Are you a restaurant operator looking to dip your toe in the waters of automation but befuddled by the various…
5 Unmissable Hospitality Technology Trends of 2017 : QikServe Blog
Technology all tied up,2017 will be the year for Hospitality Operators to get their house in order from a technology…
Omni-channel: Lame buzzword or the Holy Grail of customer experience? : QikServe Blog
You can’t go to any restaurant tech trade show or conference or read any hospitality resource nowadays without being bombarded…
Redefining Service: Why automation isn’t about replacing man with machine : QikServe Blog
Following recent changes in the UK and US of the National Living Wage and Minimum Wage, many Hospitality and Retail…
10 things waiters hate dealing with : QikServe Blog
Your wait staff really are the unsung heroes of the hospitality industry. Often the focus of nefarious customer wrath, less…
The perils of poor customer service: more than one in 10 have skipped on a bill; 90% have withheld tips : QikServe Blog
Waiting too long a key factor in reasons given for not tipping or leaving without paying
5 viral social media campaigns your restaurant needs to learn from : QikServe Blog
From the ALS Ice bucket challenge to WWF’s Last Selfie Snapchat campaign, the potential for a clever idea to go…
Why Hospitality operators must work harder to win back Millennials
Is your restaurant, hotel, casino or stadium competing effectively when it comes to getting the most out of the Millennium…
Is menu-labelling a ticking time-bomb for your restaurant?
In the wake of the recent manslaughter verdict Hospitality operators should turn to technology to better protect guests
Why your loyalty program is failing and how to fix it (Part 3)
Welcome to the final installment of our short blog series on loyalty in the restaurant sector. In our last blogs, we…
Integrate to Innovate
Is your guest-facing technology plagued by silos of information, disparate databases and a spaghetti junction of separate systems that don’t…
Expert view: why data neglect is losing you customers
Failing to uncover those crucial, profit-boosting insights from your customer data? Here’s an expert to explain what’s going wrong.
Technology offers critical lifeline in wake of minimum wage hikes
This year, some of the lowest paid workers (mostly in the retail and hospitality industries) will receive a basic pay…
Why your loyalty program is failing and how to fix it (Part 2)
we introduced the idea that loyalty programs in the fast casual sector have fallen far behind the programs seen in…
15 Important Hospitality mobile stats and why they matter
Prolific, global smartphone adoption matters because if you’re a restaurant, hotel, casino or stadium and you don’t have a mobile…
Use it or lose it: 5 ways to boost revenues by improving uptake of your consumer facing tech
A beautifully convenient mobile app, engaging, interactive digital signage, handy table-side tablet ordering, a redesigned, responsive website – whatever sparkly,…
Rise of the Silver Surfers: Are you missing out on this lucrative demographic?
Are you a restaurant, hotel, casino, stadium or other Hospitality provider that’s guilty of overlooking the over 50s when it…
Distraction game: How your players’ loss of focus might be costing your casino money
Gaming profitable but need a boost of those ancillary sales? Desperate to keep players at tables for longer but flagging…
Room service gone wrong: have you left your guests in the pre-mobile dark ages?
Room service revenues have dropped 9.5% from 2007 to 2012 according to Market Watch, prompting some hotels to ditch the…
Mobile vs. Tablet: who wins the guest-facing battle for your business?
Are you a restaurant, hotel, casino or other player in the Hospitality business looking to modernise the order and pay…
Holiday stampede making your restaurant bulge at the seams? It could be costing you impatient customers.
5 crowd-busting tips to keep your customers happy throughout the holiday mayhem
Is your restaurant suffering from bad bounce rate and poor load time?
5 lessons on improving conversion rates from the online world that work just as well with diners
Trigger happy with the check? Why turning a table too early is hurting your bottom line.
Is your restaurant striving for lighting fast service and high speed turnaround but not willing to compromise the customer experience?…
Totally tech-tastic dining: 6 reasons why eating out will never be the same again
Restaurant owners and operators are catching on fast. They’re realising that tech-savvy brands are reaping the rewards of new web…
Love/Hate relationship: the secret between your customers’ emotions and their loyalty
Loyalty is unquestioning trust but restaurant owners and hospitality operators need more than that to keep their customers coming back.…
Loyalty gone wrong: 5 common mistakes restaurant operators should avoid
The word 'loyalty' is banded about by marketers pretty flippantly nowadays but for many restaurant owners and operators, it really…
3 essential mobile self-service Travel trends that Hospitality can’t afford to miss out on
With the astonishing rate of deployment and, more importantly, success of mobile self-service throughout the Travel industry today, Hospitality should…
Defending smartphones at mealtimes: why restaurants should put mobiles back on the menu!
Today’s mobile addiction has many restaurateurs up in arms. USA Today reported that US chef R. J. Cooper branded mobiles at the…
QikServe now integrated with PayPal
QikServe and PayPal enable customers to order and pay for food and drink on their phone.
QikServe® Open Check
Introduction Don’t just pay, have it all your own way! As a tech business dedicated to helping hospitality consumers access
Summer is here and I want one of those buns!
Well, Isn’t this weather glorious? As I sit outside a coffee shop with my laptop open I realise just how
QikServe Airport News!!
We are pleased to announce that QikServe is now available at Bristol Airport, UK. Bristol is one of the fastest
