As an extension of their relationship in Europe, QikServe software and Acrelec hardware will now be available to US operators looking to enhance their self-service kiosk solutions
QikServe, a global digital payment & order platform driving business results for hospitality operators, has expanded its partnership with international hardware company, Acrelec, to provide US markets with fully integrated, leading-edge kiosk solutions. This partnership enables US operators to increase average order value, reduce waiting times, and achieve operational efficiencies.
The companies cultivated their partnership across Europe amidst an ongoing mass labour shortage where operators struggled to maintain staffing levels to efficiently run their business. A recent study highlighted that hospitality and restaurant staff shortages are still at a record high, experiencing 83 percent more vacancies across the sector compared to March-May 2019. QikServe’s intelligent platform works with Acrelec’s intuitive hardware to address labour shortage bottlenecks and alleviate pressure on operators by:
- Relocating labour so the crew can focus on guest satisfaction rather than order taking
- Giving customers control of the ordering experience while reducing lines and wait times
- Customizing each journey with data-driven product suggestions that are proven to increase average check by 30 percent
- Offering embedded loyalty, couponing, and stored value
- Maintaining a consistent brand experience across all ordering channels
The result is a flexible, future-proof solution that allows operators to improve overall efficiency, whilst reducing costs—ensuring the business can continue operating given external pressures.
Emerging from this period, many hospitality brands relied on QikServe and Acrelec’s self-service technology to instill customers with confidence, offering them safe, contactless ordering experiences. As part of the partnership, QikServe kiosk software will now offer the ability to take cash as payment through integration into Glory, the leading provider of cash handlers and recyclers.
Glory Global Solutions, an investor in Acrelec, offers secure payment options as part of the solution, which automates payment processes. Despite the rapid digitization of payment, cash represents roughly 31 percent of all consumer transactions—more than electronic, credit, debit or checks, according to CNBC. QikServe and Acrelec’s all-in-one kiosk solution integrated with Glory allows customers multiple payment options, increases efficiency and flexibility, as well as enhances security.
“We’re delighted to partner with Acrelec and Glory cash, the industry leader in self-service technologies. The addition of Glory Cash Recyclers will give operators the choice to retain cash sales while continuing to drive the digital self-service revolution,” said President & Founder of QikServe, Daniel Rodgers. “Having previously deployed our software on Acrelec kiosks in Europe, extending our reach into the Americas markets means we can continue our ambition to deliver industry-leading digital guest experiences worldwide.”
“Teaming up with QikServe has allowed us to evolve our expertise to the next level and provide game-changing kiosk solutions to global customers,” Acrelec Senior Director of Strategic Alliances, Todd Walton. “Today’s convenience-driven culture is propelling significant revenue for interactive kiosks, so we could not be more thrilled partner with QikServe to offer our amazing restaurant customers a future-proof solution and a global support network, so their businesses are equipped to meet the demand and drive sales and efficiency.”
Leveraging each other’s expertise, QikServe and Acrelec intend to continue their trusted partnerships while simultaneously powering the next generation of leading smart stores in the US.