Congratulations to Kelly who works at Petrou Brothers for her outstanding customer service! She is the winner of our £1,000 super tip and was was secretly nominated by a colleague who described her approach to customer service as, “She always brings her best smile, attention and energy to her role. What’s more, she always has an eye and an ear on her colleagues and anticipates their needs as well as doing her own job.”
Our second-place winner is Debbie Burden from Kingsbury Coffee Lounge in Headcorn, who was also praised for her knowledge of and relationship with regular customers. The customer that nominated her explained, “She always remembers our favourites from the menu and the comfy sofa where my son likes to sit. We often leave toys behind but they’re always there waiting for us on our next visit.”
Third-place goes to Marcus Race from Bayberry Hollow in Tanfield, County Durham. Marcus’ entry stood out due to the extra level of effort he went to for a customer suffering from COVID-19. On VE day 2020, Marcus turned up on the doorstep of the customer’s grandparent’s house with the afternoon teas she had ordered, some extra treats and a bag full of essentials such as bread, milk and eggs. “Not only did he make my grandparents day but mine too and I really feel like Bayberry Hollow value their customers so much,” explained the customer that nominated Marcus.