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Expert Comment

The QR Code Effect: How Tech is Transforming the Restaurant Industry

The restaurant industry has undergone significant transformations in recent years, with one of the most notable changes being the exponential growth of services that enable customers to order food online for collection at a time of their convenience.  While the COVID-19 pandemic was undoubtably the catalyst for this shift, customer demand for convenient ways to order from their favorite restaurants is here to stay.

Making staff and customers feel safe now venues are open for dining in.

Consumers are excited to be released from lockdown and are eagerly making plans to see their friends and enjoy a drink at the pub, but after the initial excitement wears off, a sense of caution and concern will remain. For the hospitality sector to fully recover, brands will need to make their customers feel safe and confident eating and drinking with others inside their premises, as well as outside.

A brand new QikServe…

When QikServe was founded nearly a decade ago, we were a mobile app service and our ‘Waiter in your Pocket’ brand fitted nicely with our position in the market. Skip forward to today, and QikServe is a very different beast to the days of the waiter in your pocket.