QikServe add Mobile App Platform, HOPT to Suite of Strategic Alliances
Today, international leader in hospitality technology, payments and online ordering, QikServe Limited announced a strategic alliance with UK based ordering
QikServe Partners with Glory Providing Convenient Kiosk Ordering and Cash Handling Automation
Hospitality-specific self-serve kiosk integration expands with cash payment options enhancing the guest experience
A Culture of Convenience: 4 Benefits to Food and Beverage Enterprises
These days, everything from entertainment to travel to food is available on demand and at the fingertips of consumers. When…
Payments Rooted in Technology
As an adaptive business, here’s how you can use payments as a growth tool… In our increasingly digitised world, seamless…
How Restaurants Can Survive a Recession
We are settling into a new year and a fresh start, and as we plan ahead, we also reflect on…
Success Stories: Bonnie & Wild
Bonnie & Wild’s Scottish Marketplace is the first of its kind; a beautiful food hall located in the capital’s centre offering…
QikServe Payments launches with Stripe
Leading digital ordering and payment provider, QikServe has launched QikServe Payments (QP) – a comprehensive, reliable, and robust payment platform…
QikServe Expands US-Based Team; Establishes New Office in Denver
Industry veterans hired to provide groundbreaking international solutions to US hospitality and restaurant organizations to better serve customers and support…
In Conversation with Ethan Martin – QikServe’s Chief Experience Officer
As the QikServe team continues to grow, we are delighted to welcome Ethan Martin to the team as Chief Experience Officer. Ethan has packed…
QikServe partners with Acrelec to Provide US Markets with Leading-Edge Kiosk Solutions
As an extension of their relationship in Europe, QikServe software and Acrelec hardware will now be available to US operators…
Robert Taylor joins QikServe as Executive Vice President/Managing Director of US Operations.
We are delighted to announce that Robert Taylor has joined QikServe as Executive Vice President/Managing Director of US Operations.
Denny’s crosses the Atlantic to drive customer loyalty with QikServe
Popular American diner chain Denny’s, which operates over 1,700 restaurants worldwide, has partnered with (UK/Scottish) digital order and pay technology…
Founder Dan Awarded Digital Professional of the Year!
The awards recognise and reward extraordinary individuals who are setting trends, showing passion and creativity, and making a significant contribution…
Dan Rodgers announced as Digital Professional of the Year Finalist!
We’re thrilled to announce that our Founder, Dan Rodgers has been named The Herald Digital Transformation Awards Finalist in the…
Powerful order and pay solution should be hospitality bosses’ first choice following shocking industry statistics.
The Office for National Statistics have officially published figures that show there were 173,000 vacancies in the sector across the…
QikServe Founder, Daniel Rodgers named regional finalist for EY Entrepreneur of the Year 2022
Ernst & Young has taken a step closer to unearthing its Entrepreneur Of The Year™ UK for 2022, having announced…
QR Code Best Practice
Mexican Street Food restaurant group, Wahaca saw an overall 80% adoption rate (95% in some venues!) of our Pay at Table technology…
Reducing basket abandonment with a slick and intuitive checkout experience
User Experience (aka UX) design is one of the most important factors when creating a digital ordering platform, but is…
Shaping the hospitality industry through technology partnerships
A successful partnership is about working together to build upon the technology our customers already have and simplifying their journey.
Digital Ordering FAQs – some of your most common digital ordering questions answered
What different digital ordering journeys are there, and which ones do you support? There are a few different types of digital ordering…
The future of the food and industry
This year, QikServe celebrated 10 years since it first launched its ordering and payment technologies for food and hospitality businesses. The market has come…
QikServe and Acteol integration to deliver deeper customer data insights for hospitality brands
integration, the leading digital ordering solutions provider, is working closely with Acteol, the award-winning enterprise CRM solution for the hospitality, retail and leisure…
QikServe, the people: David Woodison
As part of QikServe’s 10th anniversary celebrations, we take a closer look at some of the people that have made…
QikServe, the people: Daniel Rodgers
I started my career in the Scottish National Blood Transfusion Service as a trainee scientific officer. Once I qualified, I…
QikServe, the people: Oliver White
As part of QikServe’s 10th anniversary celebrations, we take a closer look at some of the people that have made…
QikServe and Toggle partner for easier mobile gift card payments for the hospitality industry
QikServe has partnered with hospitality ecommerce specialists Toggle, to streamline the way customers pay for their meal in restaurants using pre-purchased gift cards.
Restaurant ‘at table’ options explained
Restaurant ‘at table’ options explained, Thanks to continuous innovation in technologies such as mobile web applications, digital payments, NFC, chip and pin and so on, operators have several…
Discoverability: 6 ways guests can kick off at table mobile ordering
Discoverability, If you’re considering offering guests the ability to order and/or pay at their table using their mobile, you might…
QikServe and QSR Automations partner to fulfil consumer demand for fast, efficient service
QikServe has partnered with QSR Automations, the global leader in kitchen automation and restaurant technology, to streamline food order fulfilment for customers.
The anatomy of a successful customer engagement journey
In this guest post, our partner – Impact Data – takes us through what a successful customer engagement journey looks like and…
Kelly Lewis from fish and chip shop, Petrou Brothers, wins food and drink service industry’s Serving Superstar competition
The Serving Superstar competition saw customers and colleagues nominating service professionals they felt provided a consistently excellent guest experience to receive a £1,000 mega tip. Following an intense…
Success Story: Businessman in Harlem
I think that you should be able to select more than one reason for rating.
The final countdown to Natasha’s Law has begun
In just a few weeks, Natasha’s Law will be enacted. The new regulations are being brought in after Natasha Ednan-Laperouse…
QikServe joins forces with Wahaca to elevate customers’ digital payment and ordering experiences
Mexican-style street food chain, Wahaca, has partnered with QikServe to offer guests a range of digital ordering and payment services, now accounting for over 90% of…
Partner spotlight: an interview with Otter
We recently sat down with one of our newest partners, Otter, to find out what makes them tick and see…
Revolutionary meal delivery service, Tribe Kitchen, uses QikServe and partners to underpin new, ‘Smart Kitchen’.
QikServe is proud to announce that it has been chosen by Tribe Kitchen to provide the technology for its unique multi-restaurant ordering and…
A recipe for digital loyalty, 5 ways
Contemporary loyalty programmes are all but unrecognisable from the methods retailers first used to promote loyalty and repeat spending. More…
QikServe, the people: Nicola Wee
As part of QikServe’s 10th anniversary celebrations, we take a closer look at some of the people that have made…
QikServe product update: August 2021
Each month, you can read about QikServe product updates from the previous month in your customer newsletter. Below you will…
Managing a mass gathering: festival season
Festival season is back. After a year where every festival was cancelled due to COVID-19 lockdowns, outdoor events have returned with a…
The Democratisation of Digital Ordering
As part of our Crossing the Chasm series (download the report here), we’ve been looking at how digital ordering technology…
Passengers can use Schiphol app to order food and drinks
As of now, passengers can use the Schiphol app to order food and drinks and make contactless payments for these…
QikTips video: How can I tell my customers about our service?
Twice a month, QikServe will publish a new QikTips video, offering fast, easy way to get hospitality marketing tips and…
How can the digital hospitality technology market reach its full potential?
I doubt that anyone would claim that the digital hospitality technology market has now reached its full potential. If anything, most still…
QikServe Product Update: New dynamic ordering feature – Advanced Order Slots
QikServe has released Advanced Order Slots, a new dynamic ordering feature, to its QikOrder platform.
Launch of new report: The Diffusion of Digital Ordering
This week we launched our latest report: The Diffusion of Digital Ordering. The report considers the theory of the Diffusion…
Born in Bray: ultimate seafront service with multi-venue ordering
Born in Bray operates eight ultra-cool food and drink outlets on Bray’s seafront esplanade. The brands include: Box Burger, Platform…
How do you counter industry no-shows?
Pubs and restaurants in England have only just reopened after being closed for months during lockdown. But their efforts to…
Celebrating National Fish and Chips Day 2021
It’s a fast-food option barely known are partaken of outside the UK. Battered fish (or sausage) and chunky chips with…
A Fryerside Chat with the National Federation of Fish Friers
At QikServe we love the opportunities we have to work with the fish and chip shop industry, and we are…
Yes, move on from COVID, but don’t move on from digital dining
When brands were mandated to close their dining rooms to guests in 2020, many took up digital ordering (online or mobile app) to facilitate…
Making staff and customers feel safe now venues are open for dining in.
Consumers are excited to be released from lockdown and are eagerly making plans to see their friends and enjoy a…
QikServe launches first accessible digital ordering platform
QikServe has announced the launch of its accessible ordering platform. As part of the company’s commitment to giving all brands…
QikServe bridges the gap between digital and traditional with its Tradigital open tab solution
QikServe today launched its revenue-driving open tab solution for hospitality operators. The pioneering technology allows guests to order food and drink to their table or seat, paying the final bill with their mobile…
Chop’d has announced “a huge tech investment” as it gears up to reopen stores
The healthy eating venture currently operates from 12 high street locations across London, Leeds, Liverpool and Manchester.
Aria Resorts stays ahead of the curve with launch of order-to-table service for returning guests this Summer
Aria Resorts, the UKs fastest growing holiday company, is preparing to reopen to the public. As part of its investment…
Partner spotlight: an interview with iiko
We’ve got some great plans for our partner content in 2021; we’re therefore kicking off Spring with a spotlight on our partner iiko;…
The rise and rise of food halls
With a roadmap out of lockdown now proposed, the hospitality sector and supporting markets can finally look to the future…
Lagardère Travel Retail streamlines the travel experience for thousands of guests with the launch of QikOrder at Costa Coffee
Lagardère Travel Retail has partnered with QikServe to bring online ordering to consumers, enhancing convenience and speed of service for…
How to play the great data game: Webinar
QikServe and Impact Data will be presenting ‘The Great Data Game’ in a webinar on Thursday 11th March at 11am…
QikServe strengthens its global foothold with entry into Czech Republic
Since the start of 2021, QikServe has added three countries to the list of regions in which it provides customers with online ordering and payment technologies. The latest QikServe countries…
QikServe’s Customer Roundup: January 2021
Each month, we will be using our blog to highlight a small selection of the amazing brands we have had the pleasure of starting work with in previous weeks.
Can you afford your guest experience to be anything less than the best?
We’ve read it and heard it repeatedly in the last year; COVID-19 has changed the hospitality industry forever. The way…
Born in Bray caters to divergent food cravings with new multi-venue ordering platform
Born in Bray has launched for the residents of Bray, County Wicklow. Powered by QikServe, six ultra-cool food and drink outlets on the town’s…
Living on the Veg: Five vegan food brands you should check out in 2021
QikServe works with a great range of food and drink brands: restaurants, takeaways, food trucks, pubs and bars, hotels and stadiums, we…
QikServe’s 2021 predictions report
Because the time we are living in is out of the ordinary, we are going to break with our usual…
How to do delivery, your way
Whether it is after gaining confidence with your online ordering and collection solution, or because you feel delivery is the best option for keeping your…
Kerbside collection offering an ideal alternative to click & collect
It’s not as catchy as: ‘When is a door not a door?’ (answer, when it’s a jar) but it speaks to the idea that in-car collection,…
QikServe’s 2021 predictions report
Because the time we are living in is out of the ordinary, we are going to break with our usual…
Do you agree with our 2021 predictions?
Each year we put forward our predictions for the coming year. This year is no exception, though it will be exceptional!…
Will you embrace the drive-thru in 2021?
In the UK, the word drive-thru was has been almost synonymous with the Golden Arches since the 1970s. Things quietly began to change when Starbucks launched its forecourt drive-thrus in…
Three ways to reduce friction in your online ordering service
A benefit frequently spoken of in relation to the adoption of an online ordering is the impact it has on operations and staff productivity. With shortened queues to…
A day in the life of our Customer Success team
Christian Milton is a Customer Success Manager at QikServe. What does that mean? Customer Success is about ensuring customers achieve their desired…
Report: How food operators can prepare for the emergence of Generation COVID
Do you know how to adapt to emerging customer needs as COVID comes to an end?
Why you must change your approach to loyalty by 2021
The year 2020 has brought with it many changes, whether social or medical, the happenings of the last few months will have…
Is it time to change your operations?
If you want to be successful in this new, socially distant and digital world, it might be time to change your operations.
Merlin Entertainments brings in QikServe to provide powerful digital ordering solutions to guests, worldwide
Merlin Entertainments has partnered with QikServe to bring digital ordering and kiosk solutions to those visiting its global Resorts. The solutions include Order-to-Table, Kiosks and Order Ahead, while Hotel…
Politics + Restaurants = ?
As the election approaches, the restaurant industry is rightly encouraging its staff to hit the polling stations on November 3rd,…
Introducing Generation COVID to the corporate catering industry
Anyone in marketing will be used to the terms: persona, Millennial, Gen X, Y and Z. While they might be…
The practicalities of switching to a collection or delivery service
It’s all well and good companies like us, QikServe, turning around and saying – there's a crisis, you need to…
The rise and rise of 1-Click Payment or Checkout
Anyone that has an Amazon account will likely be familiar with 1-Click, a fast track through the checkout process to payment…
Is your online ordering solution letting you down?
With the backdrop of COVID, it’s more important than ever operators can rely on an online ordering solution that suits their…
COVID-19 will pass into history, but tech disruption will continue into the future
While the effects of the COVID-19 pandemic have lasted longer than many of us expected initially, the world remains confident that the virus will be…
Why online ordering doesn’t have to cost you your profits
Since lock-down, demand for online ordering has sky-rocketed. And it’s no wonder if you look at some of the remarkable successes operators…
Theme Parks and Resorts can make the most of the Staycation spike with smarter, safer ordering
With a surge in ‘staycationing’ this year thanks to the pandemic snuffing out many families’ plans to holiday abroad, we…
Staying open and boosting revenues during lockdown
Check out how some of our fantastic customers have used digital ordering to stay open and adopt new revenue streams
Facing a localised lockdown? This is how you survive…
Across the globe, cities, towns and states are in a state of flux, removing and reintroducing restrictions based on localised…
The realities of running a cashless business
For years, industry commentators have forecast a time when the high street would go cashless. Most agreed it would happen…
Digital ordering will make a big splash in the travel and tourism industry
At the end of July, LNER made quite a splash when it announced the launch of Let’s Eat – At Your…
The G1 Group launches contactless Order to Table and Order Ahead technology for returning guests
The G1 Group, Scotland’s largest hospitality group, has partnered with QikServe to bring its Order to Table product to guests across Scotland.
Let’s Eat – At Your Seat! LNER to launch ‘at-seat’ food and drink delivery service onboard
In a first for the UK rail industry, London North Eastern Railway (LNER) will begin trials of an ‘at-seat’ catering…
Customer 2020: are you ready?
For years, salespeople and marketers have been thinking about and planning how to attract the ‘modern consumer’. Naturally, who that consumer is has…
Cunningham’s EPOS Group and QikServe launch integrated version of QReservations and Preoday platforms
QReservations, powered by Cunninghams EPOS Group has integrated with QikServe’s Preoday platform to bring a formidable combination of reservation, ordering and payment software to the…
Shake Shack partners with QikServe to offer branded pre-order and pay solution
Shake Shack, a critically acclaimed, modern day “roadside” burger stand, known for its 100% Aberdeen Angus beef burgers, griddled flat-top…
The return to hospitality: a first-hand account
And so, the pubs, cafes and restaurants have reopened! While the redtops featured images of drunken revellers falling about in the…
Welcome Break launches click & collect service
Welcome Break, one of the UK’s leading motorway service operators, has launched its first click-and-collect ordering and payment service at…
The 4th July is just the beginning for food and drink brands
Given the levels of anticipation and excitement gripping the nation, it would be easy to see 4th July as the…
Independence Day is nearly here! Our response to the latest government rules for the hospitality industry
With just ten days until what some people are seeing as an Independence Day for the English hospitality industry, the…
QikServe Eagle Eye survey
Understanding consumer attitudes to eating out post-lockdown
Consumers most likely to trust compassionate, transparent and engaged businesses after lockdown, survey reveals
Support for the local community, as well as their own staff and frontline workers emerged as the most important thing…
UK and US Hospitality Reports: Coming out of Lockdown
Are you ready to come out of lockdown? Review the options and opportunities restaurants have as they prepare to reopen:
The first thing consumers will do after lockdown is eat and drink out, survey reveals
The most popular thing consumers are looking forward to doing first as lockdown eases is going to a restaurant (cited…
Whitepaper: Coming out of lockdown – Digital Transformation for Hospitality Operators
The coronavirus pandemic has fundamentally changed both consumer behaviour and hospitality operations forever.
UK turns to ‘pick me up’ deliveries during Lockdown
We have all adapted our lifestyles to suit our personal living and working situation, whatever they be. Bike stores have…
Another motorway first for Moto as QikServe click-and-collect food launched
Moto, Britain’s biggest motorway service operator, is taking another big step on the road to recovery with the launch of…
A bus just hit the world, now it’s time to adapt
Last year, our President and Founder, Daniel Rodgers spoke at The Airport Food and Beverage (FAB) Conference and Awards about…
QikServe to provide online ordering service for TGI Fridays new Click & Collect service
Fans of TGI Fridays will be excited to learn that from Wednesday 6th May they will be able to get…
QikServe launches ‘Curbside Collection’
QikServe has launched Curbside Collection, a new feature for its online and mobile ordering platform. The solution allows customers that…
How customers and businesses can ‘Pay it Forward’ during COVID-19
For businesses wanting to engage their customers and ask them to help them in their 'pay it forward' mission to…
Eagle Eye partners with Preoday (a QikServe company) to offer digital ordering and loyalty via mobile apps
Eagle Eye, a SaaS-based provider enabling one-to-one performance marketing in real time, is partnering with digital ordering platform Preoday, a…
Fabulous farm shops on the front line of customer service
Fabulous farm shops are stepping up and going the extra mile to support their communities in this time of need.
Digital ordering: hitting the ground running post-lockdown
Digital ordering will be crucial when restaurants emerge from their COVID-19 hibernation. But what can you do now to make sure you hit…
What restaurants can learn from dark kitchens
The events taking place across Britain are unprecedented, and a ‘national effort’ has been called for by economic and scientific…
A note to our valued customers, partners and friends
In response to the worldwide COVID-19 issues, we’re taking the following steps to ensure our service and business operations continue…
Access Hospitality announces kiosk solution partnership with QikServe
Companies join forces to strengthen integrated support for evolving hospitality operations.
Frustrated at the expense and inflexibility of 3rd party delivery?
Restaurant brands, even the smaller ones, are doin’ it for themselves!
QikServe and FreedomPay join forces on hospitality payments
Companies sign joint reseller agreement to drive payments market expansion in Europe and North America
QikServe acquires Preoday to build the hospitality self-service solution of the future
QikServe, the leading enterprise platform for customer self-service in the hospitality industry, has acquired Preoday, the branded mobile application and…
2020 vision: We’re seeing in the new year with some technology predications from the past
As we wake up to the dawn of a shiny new decade, we take a look at how good past…
How changing consumer behaviour and soaring costs are forcing fast casual operators to rethink their digital and operations strategies
The fast-casual sector, much like other areas of the hospitality industry, has been faced with multiple challenges in recent years. …
Cashless restaurants: cheaper, faster, more convenient but are they inevitable?
It’s no secret there has been a steep decline in cash payments in the last few years. For the generations…
The Waiting Game: comparing traditional card payment with mobile pay at table
With 69% of diners saying waiting for the check the most frustrating part of the dining experience, we show how…
Part 2: 12 ways to prepare for a mobile pay at table roll-out
In our last post, we got to number 8 out of 12 things every restaurant operator needs to think about…
Part 1: 12 ways to prepare for a mobile pay at table roll-out
Here are 12 things every restaurant operator needs to think about when preparing for a Pay at Table implementation
8 surprising benefits of mobile pay at table
As a guest, being able to use your mobile to pay your check the moment you’re ready to leave has…
They moved my bus stop! Breaking Habits to change consumer behaviour
This article is based on Daniel’s talk at The Airport Food & Beverage (FAB) Conference and Awards 2019 on ‘The…
The psychology of restaurant tipping
14 guest motivations for tipping in a restaurant and how to use them to ensure your payment interface is primed…
McDonald’s big step into Big Data is only the beginning
This article was first written for LinkedIn on April 12 2019. View it in its original format here.
Seat, Eat, Pay, Repeat
Why removing non-value added steps from the guest journey is key to unlocking your restaurant’s maximum revenue potential
Maintaining momentum with QSR kiosks
Kiosks are taking the quick-service restaurant industry by storm. From McDonald’s to Taco Bell, to Shake Shack, there’s hardly a…
Digital menu design and food allergies: a new challenge for operators
Food allergies affect an estimated 15 million people in the U.S and are responsible for around 30,000 hospital admissions and…
5 important questions to ask as you change restaurant POS
Are you moving from a legacy system to a new state-of-the-art point of sale (POS) system?
Travel concession operators: how self-service tech can solve some of your biggest challenges
For the purposes of this post, when we refer to travel concessions operators, we mean business that have franchise agreements…
How to guide: Motivating staff to fuel mobile ordering success
Your restaurant staff are your biggest asset for onsite marketing and have a significant influence over guests' use of any…
Tableside payments: what if the table was a contactless payment device?
Anyone visiting Europe these days will likely have noticed the differences in the way Europeans and Americans handle card payments…
QikServe: The People. A week in the life of Marketing Intern, Eilidh.
Business student Eilidh recently spent a week interning with the QikServe Marketing team. Read on for her daily diary to…
THE BYTE: Digital strategy special edition
Download your copy and check out some of the industry’s hottest topics, curating compelling insights from both in-house experts and…
Fighting fatigue at work
QikServe has a new face in the office! Eilidh has been working in our Edinburgh HQ as part of her…
5 common mistakes to avoid when rolling out digital ordering
With omnichannel self-service on the rise across the F&B industry, we look at common mistakes and how to avoid them…
Industry news: Best in hospitality technology (January 2019)
A bite-sized rundown of the top news stories from the hospitality technology industry in 2019 so far.
Your essential guide to kiosk selection and in-store placement
Opting for kiosk hardware that is cheap or incorrectly sized can affect the success of your restaurant digital strategy. Kiosk
What’s in-store for 2019: Five restaurant tech trends to watch this year
Technology aimed at making people’s lives easier is rolling out en masse wherever you look. From asking your car to…
Secrets of self-service success: making it big with marketing
Whatever your reasons are for implementing a kiosk solution, you won’t see the results you want until people are using
Secrets of self-service success: getting company-wide buy-in for your kiosk solution
Successfully deploying self-service kiosks hinges on getting a wide range of people from across the business to buy into the
Help me help you. Insights from Customer Success Manager, Phil.
Phil’s knack for problem solving, unstoppable optimism and keen ability to really listen to people makes him the perfect person…
eBook: How to ace kiosk deployment across your restaurants
A complete guide to getting self-order kiosks off the ground in your restaurant.
QikServe: The People. Meet our Marketing Intern, Matt.
We sit down with our newest Intern, Matt Martin, to find out about his experience at QikServe so far.
Top 5 Menu Design Tips to Drive ATV and Radically Improve Digital Ordering
With digital ordering solutions on the rise, careful and clever menu design is more important than ever. Even small formatting…
QikServe: The People. Meet Priya, our Software Engineer.
As part of our QikServe: The People series, we sat down with Priya to find out about her first months…
UX design uncovered
For a company developing customer-facing software, the term “User Experience” (UX) is one of the most important in our vocabulary.…
Ever wondered how we let our hair down at QikServe?
There’s truth in the old adage that ‘all work and no play makes Jack a dull boy.’ With that in…
Team facts & stats
Do you know what tryophobia is? It’s the fear of uneven patterns. And it’s just one of the quirky traits…
It’s not all about off-premise: why in-store innovation is just as important as delivery
From Deliveroo to DoorDash, to Uber Eats, Amazon Restaurants, and more recently - food ordering through Facebook, it seems like…
No kiosk is an island … why restaurants need a digital self-service strategy
This article was first written for Kiosk Marketplace on 23 July 2018. View it in its original format here.
QikServe’s animal magnetism
From a notorious rabbit who thought it was a dog to an uber fluffy Samoyed who’s always in the driving…
HMSHost rolls out kiosk ordering in Quick Service Restaurants
QikServe kiosk solution deployed in more than 50 highway and airport restaurants BETHESDA, MD (September 12, 2018) – Meeting the
Mine, yours, ours…why are we fighting over the customer?
This article was first written for LinkedeIn on July 30 2018. View it in its original format here.
The need for speed: 6 ways to increase efficiency in your restaurant
We are quickly becoming a society built on instant gratification. We know what we want, we want it now, we…
QikServe: The People. Meet Phil, our Customer Support Manager.
We sit down with Customer Support Manager, Phil, to find out about his first months working with QikServe.
How Restaurants Can Survive a Recession
We are settling into a new year and a fresh start, and as we plan ahead, we also reflect on…
Hospitality strategy? It’s NOT all about mobile apps!
This article was written for LinkedIn on April 27 2018. View it in its original format here.
Being agile doesn’t involve jumping through hoops
My colleague Mick recently blogged about how staying agile as a company helps us meet the needs of our customers.…
The evolution of self-service technology
From travel, to retail, to hospitality - self-service technology is everywhere. We are becoming a society that expects to be…
The ROI of self-service tech with Sam Peachey, CFO
QikServe sits down with its subject experts to find out their take on digital self-service tech as part of their…
Open the gate to your audience: why I won’t limit access to content again.
This article was written for LinkedIn on April 2 2018. View it in its original format here.
QikServe: The People. Meet Alistair, our Head of Development.
We sit down with Head of Development, Alistair, to find out what his first six months have been like working…
The bacon and cheese effect: The psychology behind why you spend more at the kiosk
Did you know that when you order your meal from a kiosk you typically spend an average of 20% more…
How to reduce customer frustration at the self-checkout
We’ve all heard it. There’s nothing worse than feeling flustered at the self-checkout; trying to flag down a member of…
A brand new QikServe…
When QikServe was founded nearly a decade ago, we were a mobile app service and our ‘Waiter in your Pocket’…
An intro to mobile strategy for hospitality operators
Going mobile can unlock a wealth of potential for your hospitality business– from an increase in bookings to easier processing
Why Pay At Table technology isn’t just for quick service restaurants
Order and pay technology – both in store and off premise – is nothing new in the quick service restaurant…
QikServe: The People. Meet Cait, our Project Manager.
QikServe sits down with Project Manager and resident Australian Cait over a cuppa to find out what her first months…
5 reasons why an increase in digital payments is a good thing for Hospitality Operators
Oracle recently published a survey looking into the use of cash in the Hospitality industry. The leading point of sale…
QikServe: The People. Popping the hood on life at QikServe.
In this insightful new blog series we’ll be shining a spotlight on the passionate people at QikServe who work together…
Optimizing your Hospitality business for digital order and pay: A five ingredient recipe
Before implementing a digital order and pay system it’s important to make sure your business is ready for the technology.
Hospitality tech: 2017 round-up and predictions for 2018
From chatbots to biometrics to VR, 2018 is sure to be a fantastically creative, innovative and progressive year for Hospitality…
Chart topping apps: Top 3 ASO tips to take your app all the way to the top
QikServe and Waracle take a look at how app store optimization (ASO) can help your mobile ordering app stand out…
Avoid these 4 kiosk ordering worst practices
It’s understandable that some of your staff might look at Hospitality customer self-service kiosks with some trepidation but as we…
4 ways artificial intelligence is set to change the Hospitality industry
Interest in Artificial Intelligence (AI) has grown in recent years as people revere and debate realistic applications across all industries. …
Up close and Personal: 3 simple steps to boost sales through personalization
It seems like common sense that the more tailored the information and offers you send to your customers, the more
5 ways integration drives smarter, richer customer experiences
As we covered in our last blog (3 reasons why a platform approach is the only answer to your digital…
3 reasons why a platform approach is the only answer to your digital strategy dilemmas
CMOs in the Hospitality industry are sitting on a technology systems time bomb. The past few years have seen brands in the industry…
Maximize your food ordering app downloads with app store optimization (ASO)
Operators about to launch their app for ordering food often ask about how to drive engagement and get people to…
Top takeaways from National Restaurant Association Show 2017
With the dust barely settled from one of the hospitality industry’s biggest shows, we wanted to bring you a couple…
Are mobile only stores the future of Quick Service?
The widely publicized bottleneck issues Starbucks has suffered from a pile-up of mobile orders have highlighted an interesting dilemma for…
Mobile ordering accounts for 95% of orders at newly opened Amsterdam airport restaurant
Kebaya concept restaurant uses QikServe to power tablet-based ordering at Amsterdam Airport Schiphol
QikServe appoints Don DeMarinis as Chief Commercial Officer
Former Oracle and MICROS vice president joins ordering technology firm to support global growth in the hospitality sector
5 ways automation in QSRs can make you rich
We’ve all heard about the cost-savings moving to automation promises you but what about the direct ways customer-facing self-service solutions…
How to make sure your order and pay app doesn’t fail straight out the gates
Self-service solutions in general and mobile order and payment in particular, couldn’t be a more perfect antidote to the bustling…
QikServe unveils kiosk ordering solution for hospitality sector
Edinburgh, UK – March 22, 2017 – QikServe, the multichannel ordering and payment specialist, today announced that has rolled out…
Let’s talk: How conversational systems are set to transform the Hospitality industry
In the raft of obligatory ‘Hospitality Trends to watch out for in 2017’ that we saw at the beginning of…
Mobile, web, tablet or kiosk: Have you made the right self-service decision? : QikServe Blog
Are you a restaurant operator looking to dip your toe in the waters of automation but befuddled by the various…
Maven Capital Partners leads £2.7 million funding round for mobile ordering and payment business QikServe
Funding will enable rapid roll-out of QikServe’s innovative software platform across the hospitality sector
5 Unmissable Hospitality Technology Trends of 2017 : QikServe Blog
Technology all tied up,2017 will be the year for Hospitality Operators to get their house in order from a technology…
Omni-channel: Lame buzzword or the Holy Grail of customer experience? : QikServe Blog
You can’t go to any restaurant tech trade show or conference or read any hospitality resource nowadays without being bombarded…
Who really uses mobile order and pay? : QikServe Blog
Smartphones have literally changed the way we view the world in the last decade, as shown by the incredible contrast…
Redefining Service: Why automation isn’t about replacing man with machine : QikServe Blog
Following recent changes in the UK and US of the National Living Wage and Minimum Wage, many Hospitality and Retail…
QikServe and POStech target Ireland’s hospitality sector
Mobile ordering and payment technology provider signs distribution deal. Edinburgh, UK & Dublin, Ireland – September 29, 2016 – QikServe,…
10 things waiters hate dealing with : QikServe Blog
Your wait staff really are the unsung heroes of the hospitality industry. Often the focus of nefarious customer wrath, less…
The perils of poor customer service: more than one in 10 have skipped on a bill; 90% have withheld tips : QikServe Blog
Waiting too long a key factor in reasons given for not tipping or leaving without paying
Closing the customer cycle : Serve Me [Video] : QikServe Blog
QikServe’s Head of Sales, Gillian Jones explains how mobile food ordering apps can take your service to the next level.
QikServe and FreedomPay Address the EMV Challenge in Hospitality
QikServe and FreedomPay Address the EMV Challenge in Hospitality
5 viral social media campaigns your restaurant needs to learn from : QikServe Blog
From the ALS Ice bucket challenge to WWF’s Last Selfie Snapchat campaign, the potential for a clever idea to go…
Closing the customer cycle : Engage Me [Video]
QikServe’s Head of Sales, Gillian Jones explains how mobile order and pay apps can help restaurants, cafés, bars and other…
QikServe partners with Van Hessen in The Netherlands
Edinburgh, UK & Ridderkerk, NL – August 17, 2016 – QikServe, the mobile order and payment specialist, today announced it…
Why Hospitality operators must work harder to win back Millennials
Is your restaurant, hotel, casino or stadium competing effectively when it comes to getting the most out of the Millennium…
How mobile maximizes your restaurant’s Al Fresco dining success this Summer
During the summer months, there’s nothing better than adding a dollop of sun worshipping to a platter of your favorite…
Closing the customer cycle : Know Me [Video]
QikServe’s Head of Sales, Gillian Jones explains how restaurant food ordering apps can be used to really get to know…
Is menu-labelling a ticking time-bomb for your restaurant?
In the wake of the recent manslaughter verdict Hospitality operators should turn to technology to better protect guests
Closing the customer cycle : Attract Me [Video]
QikServe’s Head of Sales, Gillian Jones explains how Restaurants, Bars, Cafes, Casinos and other Hospitality operators can use mobile apps…
QikServe launches integration solution for mobile ordering and payment
QikServe 5 allows operators to easily incorporate mobile ordering into existing apps and systems
Survey: Hotel mobile apps are lagging behind and failing to wow customers
Over two-thirds of consumers are using mobile devices for travel research/booking but they’re unimpressed by hotel apps or unaware of…
Should I stay or should I go? What Brexit means for Hospitality from both sides of the argument
Still undecided about whether we should stay or leave the EU? Unsure of what your decision will mean for the…
Why your loyalty program is failing and how to fix it (Part 3)
Welcome to the final installment of our short blog series on loyalty in the restaurant sector. In our last blogs, we…
Integrate to Innovate
Is your guest-facing technology plagued by silos of information, disparate databases and a spaghetti junction of separate systems that don’t…
Expert view: why data neglect is losing you customers
Failing to uncover those crucial, profit-boosting insights from your customer data? Here’s an expert to explain what’s going wrong.
Technology offers critical lifeline in wake of minimum wage hikes
This year, some of the lowest paid workers (mostly in the retail and hospitality industries) will receive a basic pay…
Why your loyalty program is failing and how to fix it (Part 2)
we introduced the idea that loyalty programs in the fast casual sector have fallen far behind the programs seen in…
15 Important Hospitality mobile stats and why they matter
Prolific, global smartphone adoption matters because if you’re a restaurant, hotel, casino or stadium and you don’t have a mobile…
Why your loyalty program is failing and how to fix it (Part 1)
Lackluster schemes and blind guessing at what customers want are killing loyalty program effectiveness for fast casual restaurant operators. So
Use it or lose it: 5 ways to boost revenues by improving uptake of your consumer facing tech
A beautifully convenient mobile app, engaging, interactive digital signage, handy table-side tablet ordering, a redesigned, responsive website – whatever sparkly,…
Rise of the Silver Surfers: Are you missing out on this lucrative demographic?
Are you a restaurant, hotel, casino, stadium or other Hospitality provider that’s guilty of overlooking the over 50s when it…
EMV storm has Hospitality industry diving for cover
An EMV storm is brewing in the US and has got many hospitality operators battening down the hatches. In short,…
Distraction game: How your players’ loss of focus might be costing your casino money
Gaming profitable but need a boost of those ancillary sales? Desperate to keep players at tables for longer but flagging…
QikServe Becomes Oracle PartnerNetwork Gold Level Partner
As a Gold Level Partner, QikServe is fully integrated into Oracle Hospitality’s point of sale (POS) platform, meaning customers who…
Room service gone wrong: have you left your guests in the pre-mobile dark ages?
Room service revenues have dropped 9.5% from 2007 to 2012 according to Market Watch, prompting some hotels to ditch the…
Mobile vs. Tablet: who wins the guest-facing battle for your business?
Are you a restaurant, hotel, casino or other player in the Hospitality business looking to modernise the order and pay…
Holiday stampede making your restaurant bulge at the seams? It could be costing you impatient customers.
5 crowd-busting tips to keep your customers happy throughout the holiday mayhem
Is your restaurant suffering from bad bounce rate and poor load time?
5 lessons on improving conversion rates from the online world that work just as well with diners
Trigger happy with the check? Why turning a table too early is hurting your bottom line.
Is your restaurant striving for lighting fast service and high speed turnaround but not willing to compromise the customer experience?…
Do your fans love their cellphones more than their teams?
Millennials' love of mobile is nothing new but the level of that addiction might surprise you. A Cisco report revealed…
Totally tech-tastic dining: 6 reasons why eating out will never be the same again
Restaurant owners and operators are catching on fast. They’re realising that tech-savvy brands are reaping the rewards of new web…
Love/Hate relationship: the secret between your customers’ emotions and their loyalty
Loyalty is unquestioning trust but restaurant owners and hospitality operators need more than that to keep their customers coming back.…
Musings from a frequent traveller, Episode 1: Feed me Seymore! Why mobile room service is a must for hotels
Business travel has its upsides: you get to go to some interesting locations and more often than not, have interesting…
Sell hard without the hard sell: 4 ways a softer touch can bolster your bottom line
Tripadvisor is riddled with reviews such as, “Excellent facilities, shame about the hard sell,” and “Terrible restaurant, hard sell all…
Loyalty gone wrong: 5 common mistakes restaurant operators should avoid
The word 'loyalty' is banded about by marketers pretty flippantly nowadays but for many restaurant owners and operators, it really…
3 essential mobile self-service Travel trends that Hospitality can’t afford to miss out on
With the astonishing rate of deployment and, more importantly, success of mobile self-service throughout the Travel industry today, Hospitality should…
Defending smartphones at mealtimes: why restaurants should put mobiles back on the menu!
Today’s mobile addiction has many restaurateurs up in arms. USA Today reported that US chef R. J. Cooper branded mobiles at the…
QikServe’s app wins deal with HMSHost International
Edinburgh, April 8, 2015 – QikServe, which provides technology to the hospitality industry allowing customers to order and pay directly…
Generation Y (Gen-Y)
Go digital, seriously digital Gen-Y expect connectivity and instantaneousness in where they live, work and play. Make sure your website
QikServe at Oracle Micros Users Global Conference 2014
The 2014 Oracle’s MICROS Users Conference is designed to strengthen your knowledge and open a dialogue with your peers, with…
QikServe integrates with MICROS
It won’t be a surprise to those attending @Hotelympia as you have probably seen us on the MICROS stand but
QikServe now integrated with PayPal
QikServe and PayPal enable customers to order and pay for food and drink on their phone.
100 Days to go. Are you ready?
In exactly 100 days from now, the world cup begins, and this year is set to be a massive year
Henry’s Café Bar goes mobile for food and drink orders
TCG’s flagship Covent Garden venue offers at-seat ordering and payment via QikServe app as firm seeks to engage and build…
QikServe® Open Check
Introduction Don’t just pay, have it all your own way! As a tech business dedicated to helping hospitality consumers access
Portsmouth FC – Mobile First
Portsmouth FC is pushing the boundaries of fan engagement with innovative technology solutions. Augmented reality programmes, Ticketing via social media
QikServe® coming soon to Southampton Airport
Southampton, the smart airport. Customers traveling through the airport will be able to take advantage of our innovative service. This
Something To Cheer About
Pompey’s innovative partnership with QikServe takes another massive step forward at the Exeter game on Saturday. Fans in the Fratton
Pompey Embrace QikServe Technology
Get merchandise delivered to your seat Portsmouth Football Club is delighted to announce an innovative partnership with the mobile technology
QikServe® at Edinburgh International Airport
QikServe has partnered with Delaware North Companies (UK) to bring mobile self-ordering to the passengers at Edinburgh International Airport. The Fringe Bar
Summer is here and I want one of those buns!
Well, Isn’t this weather glorious? As I sit outside a coffee shop with my laptop open I realise just how
Hearts first in UK with mobile app for food and beverages
PRESS RELEASE Saltire Hospitality rolls out QikServe app for over 4,000 seats Edinburgh, UK – March 1st, 2013 – Mobile technology
So, Mobile!
So, a new year is always a good time for a bit of reflection. One word springs to mind about
I’ll Pay You More, and Tell You More About Me
Insight into consumer behaviour costs you money, right? Wrong! In these hard times operators are resorting to heavy discounting and
QikServe®, wins the Great New Idea Award at the UK’s largest Restaurant and Hospitality Trade Show
Amongst stiff competition from over 300 of the most innovative hospitality brands from around the world, QikServe was voted the
QikServe Airport News!!
We are pleased to announce that QikServe is now available at Bristol Airport, UK. Bristol is one of the fastest
QikServe Big In Hospitality
Mobile restaurant ordering app using customer’s own smartphone launched in UK by Peter Ruddick Click on the link to read
QikServe Impresses Huffington Post @ NRA Chicago
Well, what a reception we got at the National Restaurant Association Show in Chicago! In the ever-growing technology pavilion there
QikServe™ @ NRA Restaurant Show #5666
QikServe™ is a revolutionary product that enables diners to place food and drinks orders via a smartphone. We have a
That Elusive Second Service and Beyond?
The second service is a frustrating dilemma on both the part of the restaurant operator, and the diner. The operator looses a
The Complete Service
The benefits of customers self ordering in reducing costs are actually really obvious. It is the other stuff that can
QikServe and Be Social
QikServe is not just about business efficiency and customer convenience. We want to see more people eating out and being
The Results Are In!!
So, we haven’t let up and are still moving at pace! Working hard to get a QikServe restaurant near you.
QikServe™
Well, today was a big day!! Our website went live, as did all our social media. This is a massive
Happy Birthday Mum
It was my mother-in-law’s birthday recently and we decided on a family meal at a spicy chicken restaurant in Edinburgh.
My First Blog
Hi, My name is Dan and together with Ronnie and the team we bring you QikServe™ Have you ever been
QikServe launches competition to find the food and hospitality industry’s Serving Superstars
A search for the food and hospitality industry’s best servers has been launched by QikServe. The Serving Superstars competition is open…
