Hotel Operator – Room Service
Lost orders, awkward service experience, no audit trail… All things of the past now you let customers order room service directly from their smartphone. QikServe is a powerful and flexible platform. Why stop at food? Give your guests the power to access all your hotel services, laundry, spa treatments, health and fitness services – the lists are endless. Sit back and watch your revenues increase and guest satisfaction go through the roof.
Offering QikServe provides a number of benefits to the hotel operator:
Increase Order Accuracy – Communication issues over a voice call are eliminated and the guest is responsible for the order.
Menus in Guest’s language – the menu can be automatically presented in the guest’s native language (based on phone language settings)
Enhance customer service – instead of taking orders, staff can be redeployed to spend more time concentrating on customer service.
Increase sales – as ordering is quicker and easier, guests are more inclined to use room service and order more.
Capture customer behaviour patterns – guest visits and orders are tracked for subsequent analysis. Understanding the customer enables you tailor your product accordingly.
Send targeted offers direct to the customer – personalized offers can be delivered directly to the customer via the mobile App.
Improve differentiation and brand loyalty – customers choose QikServe hotels over your competition. Your brand image is enhanced by offering this innovation in customer self-service.
Mobile technology specialist – QikServe is brought to you by leading mobile self-service experts with over 13 years mobile technology experience. Partnering with QikServe provides you with the right mobile service first-time and offers access to our consumer technology roadmap to keep you in front.
Easy implementation – QikServe is fast and easy to implement and full support is provided. No hardware or software needs to be deployed in the hotel.
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For a copy of our new white paper "Customer Engagement through Mobile Self-service in Hospitality", please Click here
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